Updated on May 18, 2026.
These Terms of Service (“Terms”) apply to services provided by Springs Hosting (“SH”), including shared hosting, VPS hosting, PCI hosting, colocation, domain registration, SSL/TLS certificates, email hosting, DNS, backup services, remote hands, and related services.
These Terms are incorporated into and governed by the Master Service Agreement and any applicable Accompanying Agreement. Capitalized terms not defined in these Terms have the meanings given to them in the Master Service Agreement.
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PURPOSE
These Terms describe general operational rules for SH Services. They are intended to explain how Services are ordered, activated, renewed, supported, suspended, cancelled, and terminated.
Service-specific details are defined in the applicable Accompanying Agreement.
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RELATIONSHIP TO MASTER SERVICE AGREEMENT AND ACCOMPANYING AGREEMENTS
These Terms supplement the Master Service Agreement. If there is a conflict between these Terms and an Accompanying Agreement, the Accompanying Agreement controls for service-specific terms. If there is a conflict between these Terms and the Master Service Agreement, the Master Service Agreement controls for general legal, billing, liability, confidentiality, indemnification, termination, and dispute terms unless these Terms expressly state otherwise.
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WEBSITE USE
These Terms apply to use of SH’s public websites, including springshosting.com, secure.springshosting.net, and any related portals or pages operated by SH.
Website visitors may use SH’s public website only for lawful purposes and may not attempt to disrupt, scan, attack, scrape, overload, interfere with, or gain unauthorized access to the website, Client Portal, hosting systems, forms, accounts, or related systems.
Information on SH’s website is provided for general informational purposes and may be changed at any time. SH makes reasonable efforts to keep website information current, but does not guarantee that all pricing, service descriptions, availability, specifications, or content are complete, current, or error-free.
If there is a conflict between website content and an accepted Accompanying Agreement, order form, invoice, quote, or checkout page, the accepted agreement, order form, invoice, quote, or checkout page controls.
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ACCOUNT OWNERSHIP AND AUTHORIZED CONTACTS
Client is responsible for maintaining accurate account ownership, billing, administrative, technical, and abuse contact information.
SH may rely on instructions from the account owner, authorized contacts, users with administrative access to the Client Portal, or persons who reasonably appear to have authority to act on Client’s behalf.
Client is responsible for all actions taken by authorized contacts, administrators, users, employees, contractors, agents, or any person with access to Client’s account, Client Portal, cPanel, VPS console, domain management, email accounts, or other management tools.
Client must promptly notify SH of any change in ownership, billing contact, administrative contact, technical contact, abuse contact, or authorized users.
SH may refuse to make account changes, release information, transfer services, reset access, or modify ownership if SH cannot reasonably verify the requesting party’s authority.
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CLIENT PORTAL, CPANEL, AND ACCESS CREDENTIALS
SH may provide access to billing, support, ordering, account management, hosting management, or server management tools, including client portal, cPanel, webmail, VPS management tools, domain management tools, or similar systems.
Client is responsible for maintaining the confidentiality and security of all usernames, passwords, API keys, SSH keys, FTP credentials, email passwords, database passwords, control panel accounts, and other access credentials.
Client is responsible for all activity performed using Client’s credentials or account access. Client must notify SH promptly of any actual or suspected unauthorized access, credential compromise, account compromise, or security issue.
SH may reset, disable, restrict, or require changes to credentials if SH reasonably believes doing so is necessary to protect Client, SH, other customers, SH Infrastructure, the SH Network, or third parties.
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ORDERING, CHECKOUT, AND SERVICE ACTIVATION
Client may order Services through an online checkout process, signed quote, order form, invoice, service schedule, ticket, email request, or Accompanying Agreement.
For online or self-checkout Services, Client’s submission of an order, acceptance checkbox, payment, or use of the Service constitutes acceptance of the Master Service Agreement, these Terms, the Acceptable Use Policy, the Privacy and Data Handling Policy, and the applicable Accompanying Agreement.
SH may reject, cancel, or delay any order that SH determines is incomplete, inaccurate, fraudulent, unsupported, unavailable, technically infeasible, prohibited by policy, or otherwise inappropriate.
Service activation may depend on payment confirmation, fraud review, domain registry processing, SSL/TLS certificate issuance, provisioning availability, IP justification, hardware availability, third-party provider processing, or other operational requirements.
SH is not responsible for delays caused by Client, payment issues, inaccurate information, registrar or registry processing, third-party providers, software vendors, carriers, or other circumstances outside SH’s reasonable control.
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BILLING CYCLES, RENEWALS, AND DISCOUNTS
Billing cycles vary by Service and are shown in the applicable Accompanying Agreement, order form, invoice, quote, or online checkout page.
Shared hosting Services may be offered on monthly, quarterly, semi-annual, annual, biennial, triennial, or other available billing cycles. SH may offer discounts for longer prepaid billing cycles.
VPS hosting and colocation Services are billed monthly unless otherwise stated in the applicable Accompanying Agreement, order form, quote, or invoice.
Domain registrations and renewals are billed in advance for the selected registration or renewal term. Domain registration and renewal terms are generally available for a minimum of one (1) year and a maximum of ten (10) years, subject to registry, registrar, and TLD rules. The available renewal term may depend on the domain’s current expiration date and the maximum term allowed by the applicable registry.
Client is responsible for renewing Services before expiration. Failure to renew Services may result in suspension, expiration, deletion, loss of data, loss of domain name, redemption fees, restoration fees, or permanent loss of the Service.
Discounts, promotions, coupons, or special pricing apply only as stated at the time of order and may not apply to renewals, upgrades, add-ons, service changes, domains, SSL/TLS certificates, third-party services, or manually quoted services unless expressly stated by SH.
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DOMAINS, REGISTRATIONS, RENEWALS, AND TRANSFERS
SH may provide domain registration, renewal, transfer, DNS, or related domain services through third-party registrars, including OpenSRS, eNom, Tucows, or other registrar platforms.
Client understands that domain names are governed by registrar, registry, ICANN, and TLD-specific rules. SH does not own or control registry or registrar policies, renewal grace periods, redemption periods, auction practices, transfer restrictions, pricing, or availability.
Client is solely responsible for ensuring that domain names are renewed before expiration.
A domain that is not renewed by the date of expiration shall be deemed abandoned. SH is not responsible for any loss, auction, deletion, transfer, redemption fee, restoration fee, price increase, interruption, or third-party acquisition of a domain that is not renewed before its expiration date.
After expiration, a domain may be suspended, placed on hold, deleted, transferred to redemption, offered for auction, made available to third parties, or otherwise handled according to registrar, registry, ICANN, or TLD-specific rules. SH does not guarantee that an expired domain can be recovered.
If recovery is available, Client is responsible for all renewal fees, redemption fees, restoration fees, registrar fees, registry fees, administrative fees, and any other costs required to recover the domain.
Domain registrations, renewals, transfers, and related fees are non-refundable once submitted to the registrar or registry.
A domain transfer affects only the domain registration service. Transferring a domain away from SH does not cancel hosting, email, VPS, SSL/TLS certificate, backup, colocation, PCI hosting, or any other Service associated with that domain. Client must separately cancel any Service Client no longer wants to maintain.
Client is responsible for maintaining accurate registrant, administrative, technical, and billing contact information for each domain.
Client is responsible for complying with all domain verification requests, WHOIS accuracy requirements, transfer approval requests, registrar policies, registry policies, ICANN policies, and TLD-specific requirements.
SH may suspend or refuse domain-related services if Client fails to provide accurate domain information, fails to verify domain contact information, violates registrar or registry rules, or fails to pay amounts owed.
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CANCELLATIONS AND REFUNDS
Unless otherwise stated in an Accompanying Agreement, Client may cancel eligible shared hosting or VPS hosting Services within thirty (30) days of initial purchase and receive a refund of eligible hosting fees paid for that Service.
The thirty (30) day cancellation period does not apply to domain registrations, domain renewals, domain transfers, SSL/TLS certificates, software licenses, setup fees, labor, support fees, remote hands, colocation, PCI hosting, third-party services, or any other non-refundable fees.
Domain registrations, domain renewals, domain transfers, and SSL/TLS certificates are non-refundable once submitted, issued, provisioned, or renewed.
After the thirty (30) day cancellation period, prepaid fees are non-refundable unless otherwise stated in the applicable Accompanying Agreement or required by law.
Cancellation of a Service does not automatically cancel domain names, SSL/TLS certificates, licenses, add-ons, or other related Services unless Client specifically requests cancellation of those Services and SH confirms the cancellation.
Transferring a domain name away from SH does not cancel any hosting, VPS, email, SSL/TLS certificate, backup, colocation, PCI hosting, or other Service. Domain transfer and hosting cancellation are separate actions. Client must submit a separate cancellation request for any Service Client wishes to cancel.
Client remains responsible for all fees, renewals, and charges for hosting or other Services until SH receives and processes a cancellation request for those Services, even if the domain associated with those Services has been transferred to another registrar, pointed to another provider, or no longer uses SH nameservers.
Client is responsible for downloading, migrating, backing up, or otherwise preserving Client Data before cancelling Services.
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SUPPORT CHANNELS AND SCOPE
Support is provided through SH’s ticket system and by phone. SH’s normal staffed support hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Mountain Time, excluding holidays.
SH observers the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, day after Thanksgiving, and Christmas Day. If a holiday falls on a Saturday, the previous Friday is observed. If a holiday falls on a Sunday, the following Monday is observed.
SH monitors SH Infrastructure and SH Network for infrastructure issues around the clock. Infrastructure monitoring does not mean that all Client support requests, website issues, application issues, email issues, VPS issues, colocation requests, remote hands requests, or non-emergency requests are handled outside normal staffed support hours.
Support scope depends on the Service purchased and is defined in the applicable Accompanying Agreement.
For shared hosting, support generally covers access to the hosting account, cPanel-related functionality, server availability, basic email service availability, DNS service hosted by SH, and issues caused by SH-managed infrastructure. Unless otherwise stated in an Accompanying Agreement, shared hosting support does not include website design, WordPress development, plugin troubleshooting, theme troubleshooting, custom code, SEO, content edits, third-party application support, or training.
For VPS hosting, support depends on whether the VPS is unmanaged or managed. Unless otherwise stated in an Accompanying Agreement, VPS support is limited to SH-managed infrastructure, host node availability, network availability, and access to the VPS management tools. Client is responsible for the guest operating system, applications, firewall, users, security, software, backups, and data.
For colocation, support generally covers facility access, power, cooling, network services provided by SH, cross-connects provided by SH, and remote hands if requested and available. Colocation clients may request after-hours support or remote hands at SH’s then-current after-hours or remote hands rates. After-hours support is not included unless expressly stated in the applicable Accompanying Agreement.
SH may charge for support that is outside the included scope of the purchased Service.
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EMAIL SERVICES
Some Services may include email accounts, webmail, SMTP, IMAP, POP3, forwarding, spam filtering, or related email features.
Email services are intended for normal individual, business, website, or organizational email use. Email services are not intended for bulk email, mass mailing, cold email, newsletter platforms, marketing automation, list cleaning, purchased lists, rented lists, or high-volume sending.
Client is responsible for securing email accounts, passwords, mail clients, forwarding rules, contact forms, mailing scripts, and SMTP credentials.
SH does not guarantee email deliverability, inbox placement, filtering behavior, spam scoring, blacklist removal, third-party provider acceptance, or delivery to any specific recipient.
SH may limit, throttle, suspend, disable, or block email services if SH determines that Client’s email activity may harm SH, SH’s IP reputation, mail server reputation, shared hosting environment, provider relationships, or other customers.
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BACKUPS AND RESTORES
Client is responsible for maintaining independent backups of Client Data unless backup services are expressly included in the applicable Accompanying Agreement.
Any backup services provided by SH are subject to the retention, scope, limitations, and restore process stated in the applicable Accompanying Agreement.
Backups may be unavailable, incomplete, corrupted, overwritten, expired, or unsuitable for Client’s needs. SH does not guarantee that any backup will be complete, current, restorable, uncorrupted, or available unless expressly stated in the applicable Accompanying Agreement.
Client should not use SH Services as Client’s only copy of important data.
SH may charge for backup restoration, data recovery, migration assistance, or related support unless expressly included in the applicable Accompanying Agreement.
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MIGRATIONS
SH may provide migration assistance when requested and accepted by SH.
Migration assistance may include transferring websites, files, databases, email, DNS, cPanel accounts, VPS data, or related information, depending on the Service and agreed scope.
Client is responsible for providing accurate access credentials, source server information, registrar information, DNS information, application information, and any other details needed for migration.
SH does not guarantee that migrations will be complete, error-free, compatible, or free from downtime. Some data, settings, permissions, emails, databases, DNS records, applications, plugins, themes, scripts, or configurations may not transfer correctly.
Client is responsible for reviewing migrated data and promptly reporting issues.
SH may charge for migrations unless expressly included in the applicable Accompanying Agreement or promotional terms.
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MAINTENANCE
SH may perform scheduled, emergency, or unscheduled maintenance on SH Infrastructure, SH Network, hosting platforms, servers, storage, software, control panels, security systems, backup systems, and related services.
SH will make reasonable efforts to schedule maintenance in a way that minimizes disruption, when practical.
Emergency maintenance may be performed without advance notice if SH determines it is necessary to protect security, stability, availability, data integrity, network operations, facility operations, or other customers.
Maintenance may result in temporary downtime, reduced performance, reboots, migrations, changes in access, or other service interruptions.
Maintenance-related interruptions are excluded from any Service Level Agreement unless the applicable SLA expressly states otherwise.
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RESOURCE LIMITS AND SERVICE CHANGES
Services may include resource limits, including storage, bandwidth, CPU, memory, disk I/O, inode limits, database limits, email limits, process limits, account limits, IP address limits, or other technical limits.
Client agrees to use Services within the limits of the purchased plan and applicable Accompanying Agreement.
SH may require Client to reduce usage, change configuration, upgrade Services, migrate to a different plan, or purchase additional resources if Client’s usage exceeds plan limits, harms performance, creates instability, causes alerts, affects other customers, or is unsuitable for the Service purchased.
Client may request service changes through the Client Portal, ticket system, email, quote, order form, or online checkout process, as applicable.
Service changes are not effective until accepted, approved, or provisioned by SH.
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SUSPENSION AND REINSTATEMENT
SH may suspend Services as allowed by the Master Service Agreement, the Acceptable Use Policy, these Terms, or any applicable Accompanying Agreement.
Reasons for suspension may include nonpayment, failed payment, chargeback, fraud concern, policy violation, abuse complaint, spam, phishing, malware, security compromise, excessive resource usage, IP reputation issue, legal request, provider requirement, or risk to SH, SH Infrastructure, SH Network, other customers, or third parties.
During suspension, Client may lose access to websites, email, cPanel, VPS management tools, Client Portal functions, support, backups, data, IP addresses, DNS, or other Services.
SH may require payment, remediation, verification, password changes, software updates, abuse response, identity verification, security cleanup, plan upgrade, or other corrective action before reinstating Services.
SH may charge reinstatement fees, support fees, cleanup fees, restore fees, or other applicable charges.
Suspension does not waive Client’s obligation to pay amounts owed.
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DATA RETENTION AND DELETION
Client is responsible for downloading, migrating, backing up, or otherwise preserving Client Data before cancelling, terminating, allowing expiration of, or failing to renew Services.
After cancellation, termination, expiration, suspension for nonpayment, or account closure, SH may delete Client Data, backups, websites, email, databases, VPS data, DNS records, logs, configurations, and related information according to SH’s retention practices and the applicable Accompanying Agreement.
SH has no obligation to retain Client Data after cancellation, termination, expiration, or nonpayment unless required by law or expressly agreed in writing.
SH may retain account records, billing records, logs, abuse records, security records, support records, and business records as needed for legal, tax, billing, security, compliance, archival, or business purposes.
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THIRD-PARTY SOFTWARE AND LICENSING
Client is responsible for ensuring that all software, applications, plugins, themes, scripts, operating systems, control panels, licenses, images, media, and other materials used by Client are properly licensed and legally used.
Some Services may include third-party software or services subject to separate vendor, registry, registrar, control panel, operating system, certificate authority, or software provider terms.
SH is not responsible for third-party software defects, vulnerabilities, licensing changes, price changes, vendor support changes, discontinued products, compatibility issues, or third-party service failures.
Client is responsible for complying with all third-party terms applicable to software or services used by Client.
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CLIENT CONTENT AND APPLICATIONS
Client is solely responsible for Client Data, websites, applications, email, databases, scripts, files, media, software, code, plugins, themes, and any content hosted, stored, transmitted, or processed through the Services.
SH does not pre-screen Client content and is not responsible for reviewing Client content for accuracy, legality, security, performance, or compliance.
Client is responsible for ensuring that Client content and applications comply with the Master Service Agreement, Accompanying Agreements, Acceptable Use Policy, these Terms, and applicable law.
SH may remove, disable, restrict, suspend, or require remediation of Client content or applications as allowed by the Master Service Agreement, Acceptable Use Policy, these Terms, or applicable law.
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CHANGES TO SERVICES
SH may modify, replace, upgrade, migrate, suspend, discontinue, or change Services, platforms, software, vendors, control panels, hardware, network providers, registrar platforms, or technical methods when SH determines such changes are necessary or appropriate for security, reliability, legal compliance, vendor requirements, provider requirements, operational needs, or business reasons.
SH will make reasonable efforts to provide notice of material changes when practical.
Some changes may be made without advance notice if required for security, emergency maintenance, legal compliance, provider requirements, or operational stability.
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SURVIVAL
Sections concerning payment obligations, domains, cancellations and refunds, backups, data retention and deletion, third-party software, Client content, suspension, limitation of liability, and any other provisions that by their nature should survive will survive termination or expiration of these Terms.